Shipping & Freshness Policy

Everything you need to know about how we pack, ship, and stand behind every box we send.

Where We Ship

We ship to eligible addresses in the contiguous 48 United States only. We do not currently ship to California, Hawaii, Alaska, U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.), or internationally. These restrictions exist due to USDA agricultural import regulations and transit time concerns for perishable tropical fruit.

Processing & Transit Times

Orders are packed and shipped within 2–3 business days of placement. Transit time is typically 2–4 business days via ground carrier, depending on your location. You will receive a tracking number by email as soon as your box ships. We do not currently offer expedited shipping options.

Packaging

Every box is packed by hand at our Singer Island location using protective packaging designed to cushion delicate tropical fruit during transit. We do not use ice packs or refrigerated shipping — tropical fruit is sensitive to cold damage and ships best at ambient temperature with proper cushioning.

Freshness Guarantee

We inspect every piece of fruit before packing. If anything in your box arrives in poor condition — bruised, moldy, or otherwise unsatisfactory — contact us within 48 hours of delivery with a photo. We will make it right with a replacement, store credit, or refund at our discretion. We are not responsible for quality issues resulting from boxes left outside in extreme heat for extended periods after delivery.

Ripening & Storage

Some tropical fruits are intentionally packed slightly under-ripe to survive transit. This is normal and expected. Your box includes a printed seasonal fruit guide with ripening instructions for each variety. Most tropical fruit ripens best at room temperature and should only be refrigerated once fully ripe. Cold damage from premature refrigeration is not covered under our freshness guarantee.

Subscription Deliveries

Coconut Club subscribers receive free shipping on every delivery. Subscription boxes ship on the same schedule as one-time orders — within 2–3 business days of your billing date. If you need to delay a delivery, log in to your account and skip or pause before your next billing date.

Address Changes & Delivery Issues

If you need to update your shipping address, contact us before your order ships. We cannot redirect packages once they are in transit. We are not responsible for packages delivered to an incorrect address provided at checkout, or for packages marked as delivered by the carrier but not received — please contact the carrier directly for those situations, and reach out to us if you need additional support.

Questions about your shipment?